privacy policy

Privacy Policy

Information pursuant to European Regulation No. 2016/679 (General Data Protection Regulation - GDPR)

This page represents the "Privacy Policy" for this site and is intended to provide information on how the personal data of users who visit the site and make use of the services it provides will be processed, in addition to providing the information required by Articles 13 and 14 of EU Regulation 2016/679. This information has been provided exclusively for this site and no other websites consulted by the user through the links present in the pages of this website.

DATA CONTROLLER

The responsible data controller is Hotel Benacus, Via Madonnina 11, 37011 Bardolino (VR), e-mail: info@hotelbenacus.it, telephone: +39 045 6210 282.

LEGAL BASIS OF DATA PROCESSING

The personal data provided on this page will be processed by the Data Controller for the administration of the website. The processing is carried out on the basis of provided specific information and, if necessary, with your consent, in order to provide the services offered on this website.

WHAT PERSONAL DATA WE PROCESS AND FOR WHAT PURPOSE

Navigation data

The computer systems and software procedures used for this site automatically collect some personal data, whose transmission is included in the use of Internet protocols. These navigation data include: the IP addresses or the domain names of the computers used by the users connecting to the site, the addresses in the Uniform Resource Identifier/Locator (URI/URL) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and to the user’s computer environment. The mentioned data, necessary for the use of the web services, are also collected for the following purposes:

  • Statistics (most visited pages, number of visitors, geographical areas of origin, etc.);
  • To control the correct functioning of the offered services.

Navigation data only persists as long as it is necessary for the website to function correctly and will be deleted immediately thereafter (unless there is a need for judicial authorities to verify criminal acts).

Collected user data

The optional, explicit and voluntary sending of messages to our contact details, as well as the completion and sending of the forms present on our sites, involve the collection of the sender's contact details, which are necessary to reply, and all personal data that is included in the messages. Below you can find a list of the operations requiring collection, storage or processing of personal data, as well as their purposes:

  • the data collection and storage is required for the provision of the booked / purchased service; the consent to the processing of personal data is required. If it is denied, we will not be able to provide the previously specified services.
  • The use of data for marketing and promotional purposes; if the consent is denied, there will be no consequences.

PROCESSING METHODS

Our company, as data controller, and each of the external data processors (if any), will use manual or automated means to process and store the personal data collected through the website and its various functionalities that may be activated by request of the user. The data will be processed for as long as necessary to fulfil the purpose for which they have been collected or voluntarily provided by the user. As required by article 32 of EU Regulation 2016/679, appropriate security measures are implemented to prevent data loss, illegal or improper use of the data and unauthorised access. The data is processed only by people authorized by the data controller to process it. Your data will not be disclosed to third parties.

RIGHTS OF THE DATA SUBJECT

Users have the right to access their data, request updates, modifications or deletions of it, oppose the processing or request that this be limited (art. 15 ff. of the regulation). To exercise these rights, please contact us using the details above.

THE RIGHT TO LODGE A COMPLAINT

If users feel their rights have been infringed on this website, pursuant to the regulation, they have the right to lodge a complaint with a supervisory authority, pursuant to art. 77 of the regulation, and the right to bring violations to the attention of judicial authorities (art. 79 of the regulation).